Privacy Policy

Privacy Policy for Soul Frame Cycles

Effective Date: March 2025

At Soul Frame Cycles, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our mobile cycle repair services (the "Service"). By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information to provide our services:

  • Personal Information: This includes your name, phone number, email address, home address, and payment details, which are necessary to schedule and process cycle repairs.
  • Service Details: Information related to your cycle (e.g., make, model, repair history, and any specific issues or requests).
  • Technical Information: We may collect data related to the device or browser you use to interact with us, such as IP address, operating system, and browsing behaviour on our website or app.

2. How We Collect Information

We collect personal information in the following ways:

  • Directly from you: When you book a service, contact us, or provide information during the repair process, either via phone, email, or our website/app.
  • Automatically: When you visit our website or use our app, certain technical data is collected automatically through cookies or other tracking technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To schedule and complete your cycle repair, respond to your requests, and communicate important details regarding your service.
  • Payment Processing: To process payments and send invoices for services rendered.
  • Customer Support: To provide ongoing customer support and resolve any issues or concerns.
  • Improving Services: To improve our website, app, and services based on customer feedback and usage trends.
  • Marketing (Optional): We may send you promotional offers or updates about new services. You can opt-out of these communications at any time.

4. Legal Basis for Processing Personal Data

We process your personal data under the following legal bases:

  • Contractual Necessity: To fulfil our contract with you, such as providing the cycle repair service you requested.
  • Consent: In cases where we send marketing materials or use data for purposes beyond the scope of the service, we will obtain your explicit consent.
  • Legitimate Interests: To improve our services and enhance user experience, where we believe these interests do not override your privacy rights.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers: We may share your data with trusted third-party service providers who assist us in operating our business, such as payment processors or technical support providers.
  • Legal Compliance: If required by law, we may disclose your information to comply with legal obligations, protect our rights, or respond to a government request.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. Once it is no longer needed, we will securely delete or anonymize your information.

7. Your Rights

As a resident of the United Kingdom, you have the following rights regarding your personal data:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request corrections to inaccurate or incomplete information.
  • Deletion: You can request the deletion of your data in certain circumstances.
  • Objection to Processing: You can object to the processing of your data, particularly for marketing purposes.
  • Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
  • Withdrawal of Consent: You can withdraw any consent you have given us for processing your data, including for marketing communications.

To exercise any of these rights, please contact us using the details below.

8. Security of Your Data

We take reasonable steps to protect your personal data from unauthorized access, loss, misuse, or alteration. We implement appropriate technical and organizational measures, such as encryption and secure storage, to ensure the security of your information.

9. Cookies and Tracking Technologies

Our website and app may use cookies and other tracking technologies to enhance your user experience. Cookies are small files that are placed on your device to store preferences and track usage patterns. You can manage or disable cookies through your browser settings.

10. Third-Party Websites and Links

Our website or app may contain links to third-party websites. This Privacy Policy does not apply to third-party websites, and we are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of those websites before sharing any personal information.

11. International Transfers

If you are located outside the United Kingdom, please be aware that your data may be transferred to, stored, or processed in the United Kingdom or other countries. By using our services, you consent to this transfer and processing of your data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective as of the "Effective Date" shown at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

  • Email: soulframecycles@gmail.com
  • Phone: +447453196945
  • Address: 11 Waterbridge Road, BS13 8PR

This Privacy Policy is tailored to the needs of a mobile cycle repair company operating in the UK. It covers key privacy practices while complying with relevant data protection laws, including the General Data Protection Regulation (GDPR).

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